Terms and Conditions

Last Updated: May 15, 2026

Constance Distribution Inc. operates www.zsypouch.com under the ZSY / ZSYPOUCH brand name. In these Terms and Conditions, “ZSY,” “ZSYPOUCH,” “we,” “our,” and “us” refer to Constance Distribution Inc. and its related website, online store, brand-controlled social media pages, products, content, promotions, and services. “You” refers to any person who accesses or uses our website or places an order through our website.

Please read these Terms carefully. By accessing or using www.zsypouch.com, creating an account, placing an order, signing up for communications, or otherwise using our services, you agree to be bound by these Terms and by any policies referenced in these Terms, including our Privacy Policy, Shipping Policy, and Refund Policy.

Important Notice: These Terms include a binding arbitration provision and a class action and jury trial waiver in Section 17. Please review that section carefully.

ZSYPOUCH products contain nicotine. Nicotine is an addictive chemical. ZSYPOUCH products are intended only for adults 21 years of age or older.

1. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information, including information used for age verification, order processing, payment processing, shipping, customer service, fraud prevention, marketing, and legal compliance.

2. Eligibility and Adult-Only Use

You must be at least 21 years of age to access our website, use our services, create an account, receive marketing communications, or purchase ZSYPOUCH products. Our website, products, and services are not intended for anyone under 21 years of age.

· If you are under 21, you may not access or use the website, create an account, submit information, or purchase products.

· By using our website or placing an order, you represent and warrant that you are at least 21 years old and legally permitted to purchase nicotine pouch products in your jurisdiction.

· We do not knowingly collect personal information from users under 21. If we become aware that a user is under 21, we may delete the information and restrict access to our services.

3. Age Verification and Compliance Checks

We may use third-party age verification providers, identity verification tools, fraud screening tools, and carrier signature services to confirm your eligibility to access the website or receive products. You agree to provide accurate and complete information when requested.

We may refuse, cancel, hold, or refund an order if we are unable to verify your age, identity, payment information, shipping information, or legal eligibility to receive the products. We may also refuse or cancel orders where required by law, carrier policy, platform policy, or our internal compliance procedures.

4. Accounts and Account Security

You may need to create an account to access certain features of the website. You agree to provide accurate, current, and complete account information and to update that information if it changes.

· You are responsible for maintaining the confidentiality of your login credentials.

· You are responsible for all activity that occurs under your account.

· You must notify us promptly if you believe your account has been accessed without authorization.

· We may suspend or terminate an account if we suspect unauthorized use, fraud, inaccurate information, violation of these Terms, or violation of applicable law.

5. Product Information and Availability

We make reasonable efforts to display product information, pricing, availability, descriptions, images, and packaging accurately. However, product information may occasionally contain errors, be incomplete, or change without notice.

We may modify, discontinue, limit, or restrict any product, flavor, strength, price, promotion, or availability at any time. Product availability may vary based on applicable federal, state, local, carrier, and platform restrictions.

Product descriptions and website content are provided for general informational purposes only. They are not medical advice and should not be interpreted as health, safety, cessation, treatment, or therapeutic claims. ZSYPOUCH products are not intended to diagnose, treat, cure, or prevent any disease.

6. Ordering, Payment, and Billing

When you place an order, you agree that all information you provide is accurate and complete. All prices are listed in U.S. dollars unless otherwise stated. Applicable taxes, shipping fees, regulatory fees, or other charges may be calculated and collected at checkout where required.

· Submitting an order does not guarantee acceptance. We may accept, decline, cancel, or limit any order at our discretion, including orders involving age verification failure, payment issues, suspected fraud, restricted destinations, incorrect information, inventory issues, pricing errors, or compliance concerns.

· You authorize us and our payment service providers to charge the payment method you provide for the total amount of your order, including applicable taxes, fees, and shipping charges.

· Discount codes, promotional offers, and store credits are subject to the terms stated at the time of the offer. They may be limited, changed, suspended, or canceled at any time and may not be applied retroactively unless we agree in writing.

· Products purchased through the retail website are intended for personal adult use and not for resale, unless we provide written authorization.

7. Shipping and Delivery

Shipping is subject to our Shipping Policy and Restrictions, applicable laws, carrier requirements, age verification requirements, and adult signature requirements. We currently ship only to destinations that are legally eligible and supported by our approved carrier.

All shipping addresses must be accurate and complete. We are not responsible for delays, failed delivery, returned packages, or additional costs caused by incorrect shipping information, unavailable adult signature, restricted destination, carrier service disruption, or refusal of delivery.

Delivery estimates are estimates only and are not guaranteed. Severe weather, wildfires, carrier delays, regulatory restrictions, address issues, age verification issues, and adult signature delivery attempts may affect delivery timing.

8. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by our Refund Policy. Because nicotine pouch products are consumable products, opened, used, tampered, or partially used products are generally not eligible for return or exchange except where required by law.

If you believe your order arrived damaged, defective, incorrect, or materially different from what you purchased, please contact us promptly and provide your order number, proof of purchase, photos of the product, and photos of the packaging. Refunds and replacements are subject to review and approval.

9. Email, SMS, and Marketing Communications

If you sign up for email, SMS, or other marketing communications, you agree to receive messages from us related to products, promotions, orders, account updates, and customer service. Message frequency may vary.

For SMS messages, message and data rates may apply. You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of SMS messages by replying STOP where available, or by contacting us. Consent to marketing communications is not required to make a purchase.

10. Prohibited Conduct

You agree that you will not:

· Use the website or services if you are under 21 years of age.

· Submit false, misleading, incomplete, or fraudulent information.

· Use another person’s account, payment method, identity, or age verification information without authorization.

· Attempt to purchase, ship, transfer, or resell products in violation of applicable law, carrier policy, or these Terms.

· Use the website for any illegal, abusive, harmful, fraudulent, or unauthorized purpose.

· Upload, transmit, or distribute viruses, malware, code, or other harmful materials.

· Interfere with or disrupt the website, servers, networks, payment systems, security features, or other users.

· Use bots, scrapers, automated tools, or similar methods to access, copy, monitor, or extract website content without authorization.

· Copy, reproduce, distribute, modify, publicly display, sell, or exploit any part of the website or services without our written permission.

· Harass, threaten, defame, impersonate, or violate the rights of any person or entity.

We may investigate suspected violations and may suspend access, terminate accounts, cancel orders, refuse service, or take other appropriate action.

11. Ownership, Intellectual Property, and Trademarks

The website, products, product images, designs, graphics, text, logos, trademarks, trade dress, software, layout, content, and other materials are owned by ZSY, ZSYPOUCH, Constance Distribution Inc., or our licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, lawful, adult consumer use. This license does not allow resale, commercial use, copying, scraping, reverse engineering, framing, modification, or redistribution of any content unless we provide written permission.

ZSY, ZSYPOUCH, associated logos, product names, packaging designs, and trade dress may not be used without our prior written permission.

12. User Content, Reviews, and Feedback

If you submit reviews, comments, photos, videos, suggestions, feedback, testimonials, social media tags, or other content to us or about us, you represent that you have the right to submit that content and that the content is truthful, lawful, and does not violate any third-party rights.

By submitting content, you grant us a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, display, distribute, edit, adapt, publish, and promote that content in connection with our business, website, products, social media, advertising, and marketing, subject to applicable law.

We may remove or refuse to display user content that we believe is unlawful, misleading, offensive, infringing, inappropriate, directed to minors, or inconsistent with our brand or compliance standards.

13. Third-Party Links and Services

Our website may contain links to third-party websites, payment processors, age verification providers, shipping carriers, social media platforms, analytics providers, or other services. We do not control and are not responsible for third-party websites, policies, content, actions, or services. Your use of third-party services is subject to their own terms and privacy policies.

14. Disclaimers

To the maximum extent permitted by law, the website, services, content, and products are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the website or services will be uninterrupted, secure, error-free, accurate, or free from harmful components. We do not guarantee any specific results from using the website, products, promotions, or services.

Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, ZSY, ZSYPOUCH, Constance Distribution Inc., and our officers, directors, employees, agents, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, or similar damages arising out of or related to your use of the website, services, or products.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to these Terms, the website, services, or products will not exceed the greater of USD $100 or the amount you paid to us for the applicable order giving rise to the claim during the 12 months before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless ZSY, ZSYPOUCH, Constance Distribution Inc., and our officers, directors, employees, agents, service providers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

· your use of the website, services, or products;

· your violation of these Terms or any referenced policy;

· your violation of applicable law or third-party rights;

· your submission of inaccurate, fraudulent, or misleading information; or

· your user content, reviews, feedback, or communications.

17. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver

Please read this section carefully. It affects your legal rights.

Before filing any formal claim, you agree to contact us first at info@zsypouch.com and attempt to resolve the dispute informally. If the dispute is not resolved informally, any dispute, claim, or controversy arising out of or related to these Terms, the website, services, or products will be resolved by binding arbitration on an individual basis, except for claims that may be brought in small claims court or claims for injunctive relief related to intellectual property, confidentiality, security, or unauthorized use of the website.

The arbitration will be administered by the American Arbitration Association (AAA) under its applicable consumer arbitration rules, unless the parties agree otherwise. The arbitration may take place virtually or in Los Angeles County, California. The arbitrator’s award will be final and binding and may be entered in any court with jurisdiction.

You and we agree that each party may bring claims only in an individual capacity and not as a plaintiff, class member, representative, or participant in any class action, collective action, consolidated action, private attorney general action, or representative proceeding.

You and we knowingly and voluntarily waive any right to a jury trial for disputes covered by this section.

You may opt out of this arbitration provision by sending a written opt-out notice to info@zsypouch.com within 30 days after you first accept these Terms. Your opt-out notice must include your name, contact information, and a clear statement that you wish to opt out of arbitration.

18. Governing Law and Venue

These Terms and any dispute arising out of or related to these Terms, the website, services, or products will be governed by the laws of the State of California, without regard to conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision.

For any dispute not subject to arbitration, the parties agree to the exclusive jurisdiction and venue of the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

19. Changes to These Terms and Services

We may update these Terms from time to time. If we make changes, we may update the “Last Updated” date, post the revised Terms on the website, or provide notice in another reasonable manner. Unless otherwise stated, revised Terms become effective when posted.

We may modify, suspend, restrict, or discontinue any part of the website, services, products, promotions, or features at any time without liability, subject to applicable law.

20. Termination

We may suspend or terminate your access to the website or services, cancel orders, close accounts, refuse service, or take other appropriate action if we believe you have violated these Terms, provided false information, failed age verification, engaged in fraud, attempted to purchase from a restricted location, or otherwise created legal, compliance, operational, or security risk.

Sections that by their nature should survive termination will continue to apply, including provisions regarding ownership, user content, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and miscellaneous terms.

21. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision does not waive our right to enforce it later. You may not assign or transfer these Terms without our written permission. We may assign or transfer these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, or operation of law.

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any additional terms presented at checkout or in connection with a specific promotion or service, constitute the entire agreement between you and us regarding your use of the website, services, and products.

22. Contact Information

If you have questions about these Terms, please contact us:

· Email: info@zsypouch.com

· Phone: +1 909-717-9352

· Website: www.zsypouch.com

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