How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment on websites such as 17TRACK or Universal Parcel Tracking.

Can I cancel or modify my order?
We process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Once your order has been shipped, we are unable to make any further changes.

What's in the Box?
Each can of ZSY contains 20 tobacco-free nicotine pouches.

How Long Does a ZSY Pouch Last?
For the best experience, we recommend keeping a ZSY pouch in your mouth for up to 30 minutes before removing and properly disposing of it.

How Do I Use ZSY Pouches?
Place one pouch between your upper lip and gum, then enjoy. Remove the pouch when you're finished and dispose of it responsibly.

Are ZSY Nicotine Pouches Addictive?
Yes. ZSY pouches contain nicotine. Nicotine is an addictive chemical.

Is It Possible to Consume Too Much Nicotine When Using ZSY?
Yes. ZSY is intended for adults who already use nicotine products. As with any nicotine-containing product, consuming too much nicotine may cause adverse effects. We recommend using one pouch at a time until you understand how it affects you.
If you feel unwell, stop using the product immediately. If you experience a serious adverse reaction or believe you have consumed too much nicotine, contact your physician or your local Poison Control Center immediately.

Who Is ZSY For?
ZSY is designed for adults (21+) who currently use nicotine and are looking for a simple, discreet, smoke-free way to enjoy nicotine.

How Do I Track My Order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment on websites such as 17TRACK or Universal Parcel Tracking.

Can I Cancel or Modify My Order?
We process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Once your order has been shipped, we are unable to make any further changes.

Can I Cancel or Modify an Order After It Has Been Placed?
We are unable to modify or cancel an order once it has been shipped.
We aim to ship orders within 1–2 business days. If you need assistance with your order, please contact us as soon as possible, and we'll do our best to help.

How Long Does Shipping Take?
All orders are fulfilled from our factory in Rancho Cucamonga, California, allowing us to provide fast shipping and consistent product quality across the United States.
Standard U.S. shipping typically takes 1–5 business days, depending on your location and the selected shipping method. Most orders are processed and shipped within 1–3 business days.
For large wholesale orders or LTL shipments, processing and delivery may take additional time.


My Order Shows as Shipped, but the Tracking Information Isn't Available
If your order is marked as shipped but no tracking information is available, it has likely left our warehouse but has not yet been scanned by the shipping carrier. Tracking information is usually updated within 24–48 hours.
For large wholesale orders or LTL shipments, tracking updates may be limited depending on the freight carrier.
If you have any questions about the status of your order, please don't hesitate to contact us.

I Didn't Receive My ZSY Order. What Should I Do?
If you haven't received your ZSY order, don't worry—we're here to help!
First, check your tracking information for the latest updates on your shipment. If the tracking status hasn't changed for an extended period or indicates a delivery issue, please contact our customer support team. We'll work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

Q: What payment methods do you accept?
A: We accept a variety of secure payment methods, including Visa, Mastercard, American Express (Amex), Discover, Diners Club, and JCB. All payments are processed securely to provide a safe and seamless checkout experience.

Q: Do you offer discounts for first-time buyers?
A: We occasionally offer exclusive promotions and special discounts for new customers. Please visit our website or subscribe to our email list to stay updated on the latest offers and deals.

Q: How can I contact customer service?
A: You can reach our customer service team by emailing us at support@zsypouch.com. We’re happy to assist you with any questions or concerns.

Q: How can I provide feedback?
A: We welcome and value your feedback! You can share your thoughts through our contact page or email us at info@zsypouch.com. Your feedback helps us continue improving our products and services.

Q: How can I contact you regarding partnerships?
A: For partnership, wholesale, or affiliate opportunities, please contact us at wholesale@zsypouch.com. We’d love to explore potential collaborations and work together.

Q: How do I manage my subscription?
A: You can manage your subscription through your customer account portal. Use the magic link sent to your email or access the subscription portal through the link in our website footer. From there, you can update your delivery frequency, payment method, shipping details, or cancel your subscription anytime.

Q: How do I update my shipping address?
A: Log in to your customer account portal and navigate to your subscription details to update your shipping address. Please make any changes before your next scheduled order date to avoid delivery issues.

Q: What happens if a product in my subscription is out of stock?
A: If a product becomes unavailable, we will notify you and provide options to modify your subscription, select an alternative product, or delay your shipment until the item is back in stock.

Q: What is my Subscribe & Save discount?
A: Subscribe & Save members enjoy 14% off every subscription order as a thank-you for choosing a convenient and consistent delivery option.

Q: How do I apply a discount code to my subscription?
A: Most discount codes cannot be combined with Subscribe & Save discounts. Any eligible discount codes can be applied through your customer account portal during checkout.

Q: How can I skip a delivery?
A: Log in to your customer account portal, select the subscription you would like to modify, and choose the option to skip your next delivery. Your shipment will be postponed until the following billing cycle.

Q: How do I cancel my subscription?
A: To cancel your subscription, log in to your customer account portal, select the subscription, and choose the cancel option. Please note that cancellation must be completed before your next scheduled billing date to avoid the next charge.