Privacy Policy

Privacy and Data Collection Policy

Effective Date: January 7, 2025

Introduction

Welcome to zsypouch.com. This website is managed by Constance Distribution Inc. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, sign up for marketing communications, or otherwise interact with ZSYpouch.

By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective when posted unless a different effective date is stated.

Adult Audience and Age Verification

ZSYpouch products are intended only for adults 21 years of age or older. We do not market, sell, advertise, or promote our products to youth or to anyone under 21.

If you are under 21, do not use this website, create an account, or make any purchase through zsypouch.com.

To help confirm that users and purchasers are legally eligible, we may use third-party identity and age verification service providers. These providers may process information such as your name, date of birth, address, phone number, and, where required, government-issued identification or similar identity verification information. This information is used for age verification, fraud prevention, legal compliance, and order eligibility purposes.

If you believe we may have collected information from or about a person under 21, please contact us at info@zsypouch.com so we can review and delete the information where appropriate.

Information We Collect

We may collect the following categories of personal information:

· Identifiers and contact information, such as name, email address, phone number, billing address, shipping address, account information, and customer ID.

· Age and identity verification information, such as date of birth and information needed to confirm identity and legal eligibility.

· Commercial information, such as products purchased, products viewed or considered, order history, transaction history, refund history, and customer preferences.

· Payment-related information, such as payment status and transaction details. Full payment card information is processed by third-party payment processors and is not intended to be stored by us.

· Internet, device, and browsing information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, session activity, cookies, pixels, usage data, and approximate geolocation derived from your device or IP address.

· Communications and customer service information, such as messages you send to us, survey responses, product feedback, and support requests.

· Marketing and advertising information, such as email subscription status, promotional preferences, ad interactions, and information used to measure marketing performance.

· Other information you choose to provide to us through forms, customer surveys, promotions, or other website features.

How We Use Your Information

We may use personal information for the following purposes:

· To operate and maintain the website.

· To verify age, identity, purchase eligibility, and compliance with applicable laws.

· To process, fulfill, ship, and manage orders.

· To provide customer service and respond to questions or requests.

· To send order confirmations, shipping updates, account notices, and other transactional communications.

· To send promotional emails, offers, product updates, or marketing communications, where permitted. You may opt out of marketing emails at any time.

· To improve our website, products, services, user experience, and customer support.

· To analyze website traffic, ad performance, and customer engagement.

· To prevent fraud, unauthorized transactions, abuse, security incidents, and other harmful activity.

· To maintain internal records and comply with legal, tax, accounting, regulatory, and business obligations.

How We Share Information

We do not sell personal information for money.

We may share personal information with trusted third parties when necessary to operate our business, provide services, comply with law, or protect our rights. These may include:

· Age verification and identity verification providers.

· Payment processors and merchant service providers.

· Shipping carriers and fulfillment partners, where applicable.

· Website hosting, ecommerce platform, IT, security, fraud prevention, and analytics providers.

· Email, SMS, advertising, marketing, and customer communication providers.

· Professional advisors, such as accountants, attorneys, insurers, and compliance consultants.

· Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law.

We may also disclose aggregated, de-identified, or anonymized information that does not reasonably identify an individual.

If all or part of our business is sold, merged, reorganized, financed, or transferred, personal information may be transferred as part of that transaction.

Certain advertising, analytics, cookie, pixel, or similar technologies may be considered a sale or sharing of personal information under some state privacy laws, even if no money is exchanged. Where required by law, you may opt out of such sale or sharing by contacting us or using available cookie or privacy preference controls.

Cookies and Similar Tracking Technologies

We use cookies, pixels, tags, scripts, device identifiers, and similar technologies to support website functionality, remember preferences, maintain shopping cart activity, improve security, analyze traffic, measure advertising performance, and support marketing efforts.

These technologies may help us:

· Recognize you when you visit or sign in.

· Keep items in your shopping cart.

· Remember website preferences.

· Understand which pages are used and how visitors interact with the website.

· Prevent fraudulent activity and improve website security.

· Deliver or measure advertising and promotional content.

Most browsers automatically accept cookies. You can usually modify your browser settings to decline or delete cookies. If you disable cookies, some website features may not work properly.

Where required by law, we will honor valid opt-out preference signals, such as the Global Privacy Control, to the extent they apply to our website and data practices.

Marketing Communications

If you register, subscribe, make a purchase, or otherwise provide your contact information, we may communicate with you about orders, products, promotions, or other information we believe may be of interest to you, where permitted by law.

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or by contacting info@zsypouch.com. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notices, account alerts, or legal notices.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, age verification, legal compliance, tax and accounting records, dispute resolution, and enforcement of our agreements.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs. We may retain certain transaction records even after an account deletion request where necessary for legal, compliance, tax, accounting, or dispute-related purposes.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from accidental loss, unauthorized access, misuse, alteration, and disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored through the website. You are responsible for keeping your account password confidential and should not share it with others.

Your Choices and Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

· Confirm whether we process your personal information.

· Request access to personal information we maintain about you.

· Request correction of inaccurate personal information.

· Request deletion of certain personal information, subject to legal exceptions.

· Request a portable copy of certain personal information.

· Opt out of certain targeted advertising, sale, sharing, or profiling activities where applicable.

· Limit the use or disclosure of sensitive personal information where applicable.

· Not be discriminated against for exercising applicable privacy rights.

To exercise privacy rights, please email info@zsypouch.com. We may need to verify your identity before processing your request. The exact scope of rights and exceptions may vary by state.

California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share; the right to access personal information; the right to delete personal information; the right to correct inaccurate personal information; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information; and the right not to be discriminated against for exercising your privacy rights.

California residents may also request information under California's Shine the Light law regarding certain disclosures of personal information to third parties for their direct marketing purposes during the preceding calendar year.

To submit a California privacy request, please contact info@zsypouch.com. If applicable, you may also use an authorized agent to submit a request on your behalf, subject to identity and authorization verification.

Notice at Collection for California Residents

This section provides a notice of the categories of personal information we may collect at or before the point of collection. We may collect identifiers, contact information, age and identity verification information, commercial information, payment-related information, internet or electronic network activity information, approximate geolocation information, communications, preferences, and inferences drawn from website activity or purchase behavior.

We collect this information for the business and commercial purposes described in this Privacy Policy, including age verification, legal compliance, order processing, shipping, payment processing, fraud prevention, customer service, website operation, analytics, advertising, marketing, and internal recordkeeping.

We do not use sensitive personal information for the purpose of inferring characteristics about you. Sensitive information, such as date of birth or identity verification information, is used only for legally permitted purposes such as age verification, identity verification, fraud prevention, security, and compliance.

We retain each category of personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We do not sell personal information for money. We may disclose personal information to service providers, contractors, and other third parties described in this Privacy Policy. Certain advertising or analytics activities may be considered sharing under California law. Where required, you may opt out of sale or sharing by contacting us or using available privacy preference controls.

Children's Privacy

This website is not directed to children under 13 and is not intended for anyone under 21. We do not knowingly collect personal information from children under 13. We also do not knowingly allow anyone under 21 to purchase ZSYpouch products.

If you believe a child or person under 21 has provided personal information to us, please contact info@zsypouch.com so we can review and delete the information where appropriate.

Links to Other Websites

Our website may contain links to third-party websites or services. Once you leave zsypouch.com, we are not responsible for the privacy practices, content, or security of those third-party websites. You should review the privacy policy of any third-party website you visit.

Contact Us

If you have questions about this Privacy Policy or would like to exercise privacy rights, please contact us:

· Email: info@zsypouch.com

· Mail: Attn: Customer Service Department, 4501 E Airport Dr Unit B Ontario, CA 91761

· Phone: +1 909-717-9352