Refund Policy

Effective Date: January 1, 2026

ZSYpouch wants adult customers to receive fresh, correctly packed products. Because nicotine pouches are consumable products, returns, refunds, and replacements are limited and must follow product safety, legal, and carrier requirements.

This Refund Policy applies only to purchases made directly through  zsypouch.com. For products purchased from a retail store or third-party seller, please contact that seller directly regarding its return or refund policy.

Eligible Refund or Replacement Requests

Refund or replacement requests may be reviewed when:

· Your order arrives damaged.

· Your order contains a defective product.

· You receive the wrong item.

· Your order is missing items.

· The product you received is materially different from what was purchased.

To request review, please contact us within 30 days of delivery and include your order number, proof of purchase, photos of the product and packaging, and a brief description of the issue.

Final Sale Products

Opened, used, partially used, tampered, or improperly stored nicotine products are not eligible for return, refund, or exchange, except where required by law.

Please do not send products back unless ZSYpouch customer support has approved your request and provided return instructions. Unauthorized returns may not be accepted or refunded.

Damaged or Defective Orders

If your order arrives damaged or defective, please keep the original packaging and contact us as soon as possible. We may request photos, packaging details, carrier information, or other documentation before approving a refund or replacement.

Incorrect Orders

If you receive an incorrect item or your order is missing an item, please contact us within 30 days of delivery. We may verify the order details and package contents before approving a replacement or refund.

Shipping Restrictions, Failed Delivery, and Adult Signature

ZSYpouch products are intended only for adults 21 years of age or older. All shipments require adult signature confirmation upon delivery.

If an order cannot be shipped because of legal restrictions, carrier restrictions, address restrictions, or inventory issues, we may cancel the order and issue a refund or decline the transaction.

If delivery fails because no eligible adult is available to sign, the shipping address is incorrect, the package is refused, or the carrier is unable to complete delivery, refund eligibility and shipping fees may be reviewed on a case-by-case basis. Shipping fees may be non-refundable where permitted by law.

Review and Approval

ZSYpouch may deny return, refund, or replacement requests that do not meet this policy, are missing required information, involve opened or used products, are submitted outside the review period, or appear to be fraudulent or abusive.

Approved refunds will be issued to the original payment method when supported by the payment provider. Refund processing times may vary depending on your bank, card issuer, or payment provider.

Contact Us

For refund support, please contact us using the information below. Include your order number in your message so our team can review your request more quickly.

Email: info@zsypouch.com

Phone: +1 909-717-9352